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Tuolumne COE |  AR  1312.1  Community Relations

Complaints Concerning District Employees   

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The Tuolumne County Superintendent of Schools or designee shall determine whether a complaint should be considered a complaint against the County Office and/or an individual employee, and whether it should be resolved by the County Office process for complaints concerning personnel and/or other district procedures.

(cf. 1312.2 - Complaints Concerning Instructional Materials)

(cf. 1312.3 - Uniform Complaint Procedures)

(cf. 4144/4244/4344 - Complaints)

To promote prompt and fair resolution of the complaint, the following procedures shall govern the resolution of complaints against County Office employees:

1. Every effort should be made to resolve a complaint at the earliest possible stage. Whenever possible, the complainant should communicate directly to the employee in order to resolve concerns.

2. If a complainant is unable or unwilling to resolve the complaint directly with the employee, he/she may submit an oral or written complaint to the employee's immediate supervisor. A form (Exhibit 1312.1) will be provided for the complainant's convenience.

3. All complaints related to County Office personnel other than administrators shall be submitted in writing to the immediate supervisor. If the complainant is unable to prepare the complaint in writing, administrative staff shall help him/her to do so. Complaints related to an administrator shall be initially filed in writing with the County Superintendent or designee.

4. When a written complaint is received, the employee shall be notified within five days.

5. A written complaint shall include:

a. The full name of each employee involved

b. A brief but specific summary of the complaint and the facts surrounding it

c. A specific description of any prior attempt to discuss the complaint with the employee and the failure to resolve the matter

6. Staff responsible for investigating complaints shall attempt to resolve the complaint to the satisfaction of the parties involved within 15 working days.

7. If the complaint is not resolved at this level, it may be heard by the County Superintendent or designee. No party to a complaint may address the County Superintendent unless the County Superintendent has received a written report from prior levels. The report shall include, but not be limited to:

a. The full name of each employee involved

b. A brief but specific summary of the complaint and the facts surrounding it

c. A specific description of all prior attempts to resolve the complaint and specific findings as to why resolution of the case at prior levels has not been possible

9. The County Superintendent shall review the complaint and render a written decision to the parties. The decision of the County Superintendent shall be final.

Any complaint of child abuse or neglect alleged against a County Office employee shall be reported to the appropriate local agencies in accordance with law, Board policy and administrative regulation.

(cf. 5141.4 - Child Abuse Prevention and Reporting)


approved: May 30, 2008 Sonora, California